Frequently Asked Questions
How long are the delivery times?
The delivery times depend upon which country and which postage method we use, see below:
Sweden: 1-2 working days.
Scandinavia: 2-4 working days.
The rest of the EU: 2-4 working days. Cyprus, Romania and Bulgaria 4-7 working days.
Outside the EU: Delivery times vary depending on which country the package is going to.
Where will my package be delivered to?
The postal service will leave a note telling you where you can collect your package.
Products missing from my order/wrong products. What should I do?
If you have received the wrong product/s then you should return them back to us. When we receive it/them, we will correct the mistake and send you the right product to you, at no cost. If you receive the wrong product/s please contact: customerservice@misstunica.com
How do I get a refund?
Should you not feel satisfied with a product then you may claim a refund from us. In order to do so you need to send all the products back to us together with the completed claim form. You can find the forms here: Returns form >>. Once we receive the products we review them and provide you with an answer to whether the refund will be granted or not.
Product Exchange. How do I return my product?
If you have purchased a product and feel for example that the colour isn’t right, you can exchange your product or get a refund as long as the packaging seal has not been broken. Use the Returns form >> for sending a product back to us. The return postage is not covered by Miss Tunica.
What size should I buy?
Our tunics are true to size, but if you are in between sizes and are unsure of which one to choose, please have a look at our size guide>> for reference.
Hand wash in cold water, using washing powder without bleaching agents.
Dry flat, and steam to get the tunic back to its original shape.
Alternatively, carefully iron at a low setting on the reverse side of the fabric.
No dry cleaning.
All tunics have been pre-washed before being sold on misstunica.com, however, there is still a chance of up to 5% shrinkage.