Shipping
At checkout you can see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out. Should the package not arrive please inform us within 14 days of the order date.
Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends.
When an order leaves our warehouse you will receive an email that your product is on its way. Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.
STANDARD DELIVERY
Monday – Friday, your order will be sent the same day.
DELIVERY TIME:
Sweden: 1-2 working days.
Scandinavia: 2-4 working days.
The rest of the EU: 2-5 working days.
Outside the EU: Delivery times vary depending on which country the package is going to. Normally 3-5 working days.
UNCOLLECTED DELIVERIES
For all deliveries which are not collected the customer is charged an administration fee of €30 to cover return postage and handling.
Please note that it is the customer’s responsibility that all address information is filled out correctly when placing the order.
RETURN, REFUND & EXCHANGE
At Miss Tunica we want you as a consumer to feel secure shopping with us and that you always have the right to cancel your purchase, replace your item or to send defected items to us. No matter what your reason for returning your product is, you – the consumer – are responsible for returning the item and the cost of its return. Return cost from Europe is €13. Should you have received an incorrect or defective item we will reimburse you for the cost of return delivery. For questions you can reach us here customerservice@misstunica.com
RETURNS
All returns must be returned as follows:
1. Pack the product well into the same package / bag that it came in. Or use your own packaging / box.
2. Use our pre-printed return form that you can find here Returns form >>
3. Email us at customerservice@misstunica.com to receive a printable returns label, and hand in your package at your nearest DHL service point.
RIGHT TO RETURN
If you wish to cancel or return your order, please notify us in writing within 14 days. This is done by filling in the returns form or by email. You have a further 14 days to return the goods. We will refund your money, preferably using the same payment method that you used when ordering as soon as possible. The refund will be paid back to you within 14 days of you informing us that you want to return the goods, this on the condition that we have received the goods or proof that you have returned the goods.
EXCHANGE
For all returns the consumer is responsible for the item reaching Miss Tunica, and unless otherwise indicated, also for transport costs. If your order has been incorrectly delivered or is not what you ordered then we will refund the costs. For product exchanges Miss Tunica bears the costs of sending out your new products.
REFUNDS
If you are charged for the goods you will receive a refund which covers standard shipping, non-standard shipping is non-refundable. Should you wish to keep some of the products from your order, and only partially return your order then standard shipping is non-refundable.
Miss Tunica guarantees to refund, or replace the goods if you prefer, in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that all labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.
If you have received a defective product, you should immediately notify Miss Tunica and return the item in compliance with the above information. For goods that are deemed to have a defect, Miss Tunica will provide a full refund for those goods. The rules herein do not limit the existing statutory rights.
