FAQ 

How long are the delivery times?

The delivery times depend upon which country and which postage method we use, see below:
Sweden: 1-2 working days.                                                                                                                                                                                                                     Scandinavia: 2-4 working days.
The rest of the EU: 2-4 working days. Cyprus, Romania and Bulgaria 4-7 working days. 
Outside the EU: Delivery times vary depending on which country the package is going to.

 

Where will my package be delivered to?

The postal service will leave a note telling you where you can collect your package.

 

Products missing from my order/wrong products. What should I do?

If you have received the wrong product/s then you should return them back to us. When we receive it/them, we will correct the mistake and send you the right product to you, at no cost. If you receive the wrong product/s please contact: customerservice@misstunica.com

 

How do I get a refund?

Should you not feel satisfied with a product then you may claim a refund from us. In order to do so you need to send all the hair/products back to us together with the completed claim form. You can find the forms here: Return form >>. Once we receive the products we review them and provide you with an answer to whether the refund will be granted or not. If the refund is granted then we will even cover your postage costs.

 

Product Exchange. How do I return my product?

If you have purchased a product and feel for example that the colour isn’t right, you can exchange your product or get a refund as long as the packaging seal has not been broken. Use the Return form >> for sending a product back to us. The return postage is not covered by Miss Tunica.