TERMS & CONDITIONS         

Miss Tunica AB
Org. Nr: 559010-1829
Founded: 2015

Postal Address: Miss Tunica AB, Box 33, 123 21 Farsta, Sweden
E-mail: info@misstunica.com

 

General Terms and Conditions

The following general terms and conditions are applicable for all agreements made with Miss Tunica AB, 559010-1829 (furthermore stated as Miss Tunica). By ordering from Miss Tunica you thereby accept these terms and conditions. Orders made by persons under the age of 18 are considered cash purchases and require a parent or guardian’s approval. Miss Tunica reserves the right for any typographical errors in text and images, as well as errors in the product specifications of all products in our range. Miss Tunica also reserves the right to correct any errors in the product availability information. In order to get the best results from your product we recommend that you follow our care guidelines. 

Prices and Payment

Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods is clearly shown at check-out. The total sum to be paid will clearly be shown before you agree your order or agree the amount to be paid.

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

Credit Card payment

You can purchase goods from Miss Tunica by using Visa, Mastercard or American Express card which is approved for internet shopping via DIBS payment. No extra charges apply. The amount to be paid is reserved on your card but will first be debited when your products are sent to you. Payment exchange (DIBS) which all credit card payments go through meets the requirements for PCI-DSS. We reserve the right to verify the payment card's validity, that sufficient funds are available to cover the value of the order, and that the holder's address details are correct. We may refuse a purchase as a result of this information.

www.dibspayment.com

PayPal

Pay quickly and more securely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account.

For more information go to www.PayPal.com.

 

Deliveries

At checkout you can see the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out.

Should the package not arrive please inform us within 14 days of the order date.
Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends.

When an order leaves our warehouse you will receive an email that your product is on its way.
Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

  

Standard delivery

Monday–Friday,  your order will be sent the same day. 

Delivery time:

Sweden: 1-2 working days.                                                                                                                                                                                                                   Scandinavia: 2-4 working days.
The rest of the EU: 2-5 working days.  
Outside the EU: Delivery times vary depending on which country the package is going to. Normally 3-5 working days.

 

Return, Refund, Exchange and Complaints

At Miss Tunica we want you as a consumer to feel secure shopping with us and that you always have the right to cancel your purchase, replace your item or to send defected items to us. No matter what your reason for returning your product is, you - the consumer - are responsible for returning the item and the cost of its return. Should you have received an incorrect or defective item we will reimburse you for the cost of return delivery. For questions you can reach us here: customerservice@misstunica.com

 

Returns

All returns must be returned as follows:
1. Pack the product well into the same package / bag that it came in. Or use your own packaging/box.
2. Use our pre-printed return form that you can find here: Return Form >>
3. Send your return form along with your order to Miss Tunica AB, Box 33, 123 21 Farsta, Sweden
4. Hand in your package at the nearest post office. Keep the receipt.

 

Right to Return

If you wish to cancel or return your order, please notify us in writing within 14 days. This is done by filling in the returns form or by email. You have a further 14 days to return the goods. We will refund your money, preferably using the same payment method that you used when as soon as possible. The refund will be paid back to you within 14 days of you informing us that you want to return the goods, this on the condition that we have received the goods or proof that you have returned the goods.

 

Exchange

For all returns the consumer is responsible for the item reaching Miss Tunica, and unless otherwise indicated, also for transport costs. If your order has been incorrectly delivered or is not what you ordered then we will refund the costs. For product exchanges Miss Tunica bears the costs of sending out your new products.

 

Refunds

If you are charged for the goods you will receive a refund which covers standard shipping, non-standard shipping is non-refundable. Should you wish to keep some of the products from your order, and only partially return your order then standard shipping is non-refundable.

Miss Tunica guarantees to refund, or replace the goods if you prefer, in accordance with the return rights. The whole value is refundable on the condition that the products are returned in the same condition as they were sent out to you in. This means that the goods must not have been damaged, soiled, washed, altered or worn and that all labels and tags are intact. If the item is in a modified form, an assessment of impairment will be made. The decrease in value will not be refunded.

If you have received a defective product, you should immediately notify Miss Tunica and return the item in compliance with the above information. For goods that are deemed to have a defect, Miss Tunica will provide a full refund for those goods. The rules herein do not limit the existing statutory rights.  

 

Complaints

If you believe that a product is defective or faulty, please contact us or send it back for a refund. Upon receipt of the item at Miss Tunica then we will provide an assessment of the product's status. Only original product faults are covered by warranty. The warranty does not cover faults caused by eg. wear and tear or misuse, or if the original products condition has been changed. In the case of a complaint, we assess the condition of the product taking into consideration the estimated life span.   

If after examination the product is deemed defective / faulty you will at first instance be sent a replacement product. If new goods are unable to be shipped then the total value will be refunded including expeditionary and shipping costs. 

In order for Miss Tunica to assess the returned product, we need the entire product returned, this together with a detailed description of the fault and how the product was used. If the entire product/order is not returned to us we are unable do a full assessment of the product's fault and can only assess and possibly refund for the part we have been sent.

When making a claim against a faulty/defective product, you the customer are not liable for any charges. Miss Tunica will pay for the postage to return the goods on demonstration of a receipt. Please send the receipt or copy of the receipt for the shipping cost. Complaints to Miss Tunica should be made within a reasonable time after the customer has received the order.

Click here to find your Return Form >>

 

Privacy Policy

We comply with the Personal Data Act (PDA). In connection with your registration and ordering you agree that we store and use your information in our organization in accordance with PDA in order to fulfill our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.

 

Force Majeure

Miss Tunica is not responsible for delays in performance caused by circumstances beyond the reasonable control of Miss Tunica. In case of force majeure Miss Tunica is entitled to additional time to which to fulfill their commitments. Examples of such circumstances include, but are not limited to, strikes, terrorist acts, war, supplier, transport or production problems, exchange rate fluctuations, government regulatory actions, or natural disasters. If such a circumstance lasts more than two months, both sides have the right to terminate this Agreement without the other party and/or entitled to receive compensation or obliged to provide compensation.